Information We Collect

When you engage with our services, we gather information that helps us provide accurate working capital analysis. Here's what that looks like in practice.

Personal Identification Data

We collect your name, email address, phone number, and business details when you reach out or register for our programs. If you're working with us on consulting projects, we might also need your business registration numbers and financial contact information.

Financial Information

For working capital assessments, we need access to specific financial metrics. This includes cash flow statements, accounts receivable aging, inventory turnover rates, and payment terms with suppliers. We only request what's necessary for meaningful analysis and never store complete financial statements without explicit consent.

Technical Data

Our website collects standard technical information like IP addresses, browser types, and device information. We use this to keep the site running smoothly and to understand how people interact with our resources.

How We Use Your Information

Your data serves specific purposes, and we don't get creative with how we use it.

• Delivering working capital analysis and financial education services you've requested
• Communicating about our programs, including upcoming workshops scheduled for late 2025
• Improving our analytical tools and educational content based on aggregate usage patterns
• Sending relevant updates about changes to our services or policies
• Meeting legal obligations under Australian financial services regulations

Data Storage and Protection

We take security seriously because financial information demands it. Our systems use industry-standard encryption, and we regularly update our security protocols to address emerging threats.

Where Your Data Lives

All client data is stored on secure servers located in Australia. We use encrypted databases with restricted access controls. Only authorized team members who need access to provide services can view your information.

Security Measures

We employ SSL encryption for data transmission, secure password protocols, and regular security audits. Our Adelaide office maintains physical security measures for any paper records, though we've mostly gone digital in recent years.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 gives you specific rights regarding your personal information. Here's how you can exercise them with us.

We'll respond to access requests within 30 days. If we can't meet that timeline, we'll let you know why and when you can expect a response.

Sharing and Disclosure

We keep your information close to the chest, but there are limited situations where sharing becomes necessary.

Service Providers

We work with carefully vetted providers for cloud hosting, email services, and payment processing. These partners only access data necessary to perform their specific functions and are bound by confidentiality agreements.

Legal Requirements

If Australian law enforcement, regulatory bodies, or courts require disclosure, we'll comply with valid legal requests. We'll notify you when possible unless prohibited by law.

Business Transfers

Should NeoBridgePoint merge with or be acquired by another entity, your information would transfer as part of that transaction. You'd receive notice and have options regarding your data.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and analyze site usage. You can control cookie settings through your browser, though disabling them might affect site functionality.

We use analytics tools to understand which resources people find helpful. This data is aggregated and doesn't identify individual users. We don't use tracking for advertising purposes.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy. For active clients, that means throughout our engagement and for seven years afterward to meet Australian financial record-keeping requirements.

Marketing communications data gets reviewed annually. If you haven't engaged with our content in two years, we'll remove you from our lists unless you opt back in.

Deletion Procedures

When data reaches its retention limit or you request deletion, we remove it from active systems within 90 days. Backup systems are purged during regular cycles. Some information may need to be retained to comply with tax or regulatory requirements.

International Data Transfers

We primarily operate within Australia and store data locally. If we need to transfer information internationally for technical support or specialized services, we ensure the receiving party maintains equivalent privacy protections through standard contractual clauses or other approved mechanisms.

Children's Privacy

Our services target business professionals and aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently gathered such data, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The date at the top shows when we last revised the policy.

Continuing to use our services after changes take effect means you accept the updated terms. If you disagree with modifications, you can request data deletion and discontinue service use.

Complaints and Disputes

If you believe we've mishandled your personal information or violated your privacy rights, we want to know. Contact us first so we can address your concerns directly. We take complaints seriously and investigate each one thoroughly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner. They're the regulatory body overseeing privacy law compliance in Australia.